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Delivery Service

1. Deliveries are scheduled and routed in an efficient, timely manner to help keep costs affordable for all. Deliveries are only available Monday – Friday. Weekend deliveries are NOT available.
2. You will be contacted within 48 hours of purchase to schedule your delivery. While your presence is not required at the time of delivery, you must be reachable by phone on the day of service.
3. We cannot set a specific date or time for delivery at time of purchase. If a specific date or time is needed, you may inquire of the delivery service personnel when contacted to schedule your delivery. We will make every attempt to accommodate scheduling requests, but we cannot guarantee delivery at a specific date & time.
4. Orders must be scheduled for delivery within 3 weeks from the purchase date to ensure quality of plant materials. If we are unable to schedule delivery of your order within 3 weeks, the order will be cancelled and refunded. A Restocking Fee equal to 15% of the purchase price of the plants/products will be deducted from the order refund.
5. Expedited delivery options may be available for an additional fee. Please inquire at the time of scheduling. Installation is not available for rush delivery services.
6. For gated communities, please provide the Access Code: _____________. If restricted delivery hours apply, please specify the available window during scheduling.
7. Deliveries requiring elevator access or transport through a high-rise or commercial property are subject to a $50 convenience fee. Please provide parking instructions for truck and trailer access at the time of scheduling.
8. Materials for delivery will be placed next to the driveway, near the front of the house unless scheduled for installation. If you would like the materials placed elsewhere (i.e. backyard or side yard), an additional placement handling fee will apply.

Installation Service

1. Installation services are done in conjunction with our delivery service only.
2. Installation service includes the use of planting mix/soil enrichment, starter nutrients/fertilizer, and tree staking kit (if applicable). The specific components may vary based on the service type selected (i.e. Standard/Organic Installation). If additional soil is necessary to fill a large hole or area, please let us know. Additional soil will need to be purchased. If any components (i.e. planting mix or soil) were included in a promotional offer, it will be used to install your plant.
3. The planting area must be properly prepared and cleared of debris, old plants, and weeds before installation. Removing lawn grass to create landscape beds is not included. If you need assistance in preparing your planting area, please let us know so that our installation crew can appropriately quote and plan for the additional necessary work. When prep work is needed, we may need to extend the scheduling of the project’s installation to allow for the extra work to be completed.
4. Trees being planted on top of stump ground areas are not acceptable for planting nor beneficial for the success of your new tree. Please select a new area at least 10 feet away from the old tree stump. Trees being planted on top of stump ground areas will be void of any guarantees.
5. Customer is responsible for marking any underground utilities or irrigation lines in the planting area. For help, call 811 for utility line location service. We will not be held responsible for any broken or cut utility or irrigation lines.
6. Customer is responsible for adjusting irrigation systems and ensuring proper water is available to the planting area. New plants require deep hand watering, by hose, until established; automatic irrigation systems alone are insufficient.
7. After services are completed, customer will be solely responsible for the continued care and maintenance, including water, fertilization, pest & disease management, support staking systems, etc.
8. Installation site must be safely accessible for our crew and equipment. Please make sure the area is accessible with a 30” wide cart/dolly; larger items may require additional space for equipment. Please let us know of any other obstacles, such as stairs, narrow gates, slopes, soft lawns, etc. Failure to provide clear access may result in rescheduling and additional fees.
9. Many of our plants come with a guarantee as stated on our receipt and planting & care guides. Plants that are not guaranteed will be noted on your receipt. Other exclusions may apply, such as discounted merchandise sold as final sale.

Outdoor Landscaping plants

Guaranteed for 2 years at 50% of purchase price towards a one-time replacement of another plant.

Bedding Annuals and Indoor Plants

Guaranteed for 30 days at 50% of purchase price towards a one-time replacement of another plant.

These guarantees cover plants that die due to circumstances beyond our control, such as weedeater or chemical damage, neglect, over watering, weather events, or even if your neighbor’s dog digs it up! To receive the Guarantee Credit, simply bring in your receipt and plant for diagnosis and advice. On site diagnosis and evaluation is not available after delivery and installation is performed. Delivery & Installation service fees are not included in the guarantee’s replacement value.

Cancellations, Order Changes, Rescheduling & Fees

1. Cancellations or Rescheduling requests must be made 48 hours in advance of your scheduled delivery date and acknowledged/confirmed by our service team. Failure to reschedule within the required notice period may result in rescheduling fee equal to the delivery service fee. Delivery services fees will be non-refundable for cancellations without the required notice.
2. Changes or Additions of plants or products to the order must be made 48 hours in advance of the scheduled delivery date.
3. Cancelled or returned orders may be subject to a 15% restocking fee of plants/products.
4. Service fees are non-refundable once service has been performed.

Limitations of Liability

Lukas Nursery and its employees, contractors, agents, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, plant replacement costs, property damage, personal injury, or other losses resulting from:

• Damage to unmarked or incorrectly marked underground utilities or irrigation systems.
• Improper site preparation, including uncleaned areas, debris, or other obstructions not disclosed before service.
• Improper care or maintenance of plants or products after installation.
• Natural occurrences such as storms, floods, droughts, high winds, pests, diseases, or other environmental stressors that impact plant health or service timelines.
• Delays or failures caused by events outside our reasonable control, including supply chain disruptions, labor shortages, traffic delays, or equipment failures.
• Third-party interference, including actions by homeowners’ associations, neighbors, or other contractors on-site.
• Customer’s failure to provide accurate access instructions, gate codes, or site details.

Lukas Nursery’s total liability for any claim arising out of or relating to its services shall not exceed the total fees paid by the Customer for the services provided.